User Buy-In The Real Key To ECM Success

In this article, EI Watch’s Jarrod Gingras explains how mass system adoption is the only real-world measure of any enterprise content management project’s success and suggests some practical steps that project managers can take to get their users on board.

“There are many ways to measure success of an information management project.  Project leaders typically want to help their colleagues, but how do they know they’re successful?  System adoption is critical here.  So here’s a tip. Your project team can mitigate the risk of alienating end-users by separating notions of “education” and “training.” Training is something that cannot take place until a system is ready to use – usually later in the project. “Education” should begin as early as possible, and conducted in parallel with or before a technology implementation.” [Read More]

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