Sr. Digital Program Manager - Digital Supply Chain, Content Operations
Amazon |
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California / Seattle, USA |
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We are searching for a Sr. Digital Program Manager who can lead a strategic improvement program, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers.
In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role on the Digital Supply Chain Content Operations team.
Key job responsibilities
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.
BASIC QUALIFICATIONS
In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role on the Digital Supply Chain Content Operations team.
Key job responsibilities
- Be the subject matter expert of your assigned program
- Define program value propositions, advantages, and limitations
- Be the liaison between various technical, business, and development teams to drive both proactive and reactive customer experiences solutions
- Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi task based on severity level and strong business judgement
- Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams
- Have a passion for continuously improving the customer experience
- Be a creative problem solver who always thinks critically about next steps
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.
BASIC QUALIFICATIONS
- 5+ years experience working with large global organizations as a Digital Supply Chain Manager, or similar roles such as Program Manager, Vendor Management, Instock Management etc.
- Have deep technical ability, familiarity with industry digital delivery standards, specifications, and delivery formats with the capacity to acquire new technology concepts quickly
- Experience managing projects across cross-function teams, building sustainable processes and coordinating release schedules
- Knowledge and familiarity with DAM (digital asset management) systems and familiar with digital video file formats including but not limited to the following: digital master files, Mezz (Mezzanine) files, and compressed deliverables
- Be a collaborative leader, capable of driving internal & external stakeholders to consensus while balancing product/technology needs with longer term relationship objectives
- 7+ years of experience working directly with engineering teams and in the digital supply chain
- Deep understanding and familiarity of componentized based packages such as MDDF (MovieLabs Digital Distribution Framework), including identification of content using EIDR (Entertainment ID Registry), delivery of content metadata using MEC (Media Entertainment Core Metadata) and MMC (Media Manifest Core), and delivery of availability metadata using EMA Avails
- Demonstrated ability to work cross-functionally with engineering, design, and marketing/business counterparts to deliver online products/services
- Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required
- Experience delivering programs of medium to high complexity, coordinating the development cycle
- Experience managing, analyzing, presenting, and communicating relevant results to senior management
- Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities
- Be self-driven, and show ability to deliver on ambiguous projects with incomplete or imperfect data
- Excellent verbal and written communication skills