Senior Product Manager - PIM & DAM
Sainsbury's Expired |
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Holborn, London, UK |
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In a nutshell
In Sainsbury’s Tech, we power the UK’s number 1 multi-channel, multi-brand retailer. Our product teams are made up of inspired and multidiscipline individuals who are empowered to solve hard problems in ways our customers love and serve the needs of our business.
This role will be part of our Digital Merchandising Tooling domain building multi-brand ecommerce capabilities that serve millions of customers per week. This role is integral to enhance our customer experience and drive value for the business as part of our Save & Invest to Win strategic pillar. Working across Digital Trading, Studio and Product teams, the role will provide best-in-class tooling and workflows to drive exceptional customer and colleague experience. This role will leverage automation and AI to develop an industry-leading digital workflow to ensure speed to site and newness.
The Senior Product Manager role is relentlessly focused on understanding, anticipating and exceeding stakeholder needs. In a complex area with a variety of different demands they champion the long-term vision in line with our over-arching business goals. They also work horizontally across the immediate team and the broader product and tech function to coordinate and prioritise the diverse needs of their product. They look outside of the day to day and bring their knowledge of best practice to define a clear set of standards, processes and a north-star vision for the space.
The role holder understands the differing requirements of the customer, business and Engineering/Architecture and uses this knowledge to ultimately drive the delivery. This includes engaging in technical discussions and deciphering business value and spotting opportunities. They use business metrics to prioritise their specific product roadmap effectively and work with external third parties to bring best practice and innovative thinking to their product.
To enable success, the Senior Product Manager needs to consider the market context and can clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement.
What I need to do
In Sainsbury’s Tech, we power the UK’s number 1 multi-channel, multi-brand retailer. Our product teams are made up of inspired and multidiscipline individuals who are empowered to solve hard problems in ways our customers love and serve the needs of our business.
This role will be part of our Digital Merchandising Tooling domain building multi-brand ecommerce capabilities that serve millions of customers per week. This role is integral to enhance our customer experience and drive value for the business as part of our Save & Invest to Win strategic pillar. Working across Digital Trading, Studio and Product teams, the role will provide best-in-class tooling and workflows to drive exceptional customer and colleague experience. This role will leverage automation and AI to develop an industry-leading digital workflow to ensure speed to site and newness.
The Senior Product Manager role is relentlessly focused on understanding, anticipating and exceeding stakeholder needs. In a complex area with a variety of different demands they champion the long-term vision in line with our over-arching business goals. They also work horizontally across the immediate team and the broader product and tech function to coordinate and prioritise the diverse needs of their product. They look outside of the day to day and bring their knowledge of best practice to define a clear set of standards, processes and a north-star vision for the space.
The role holder understands the differing requirements of the customer, business and Engineering/Architecture and uses this knowledge to ultimately drive the delivery. This includes engaging in technical discussions and deciphering business value and spotting opportunities. They use business metrics to prioritise their specific product roadmap effectively and work with external third parties to bring best practice and innovative thinking to their product.
To enable success, the Senior Product Manager needs to consider the market context and can clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement.
What I need to do
- Supporting the strategy, develop specific roadmaps and backlogs for products, building in complete end-to-end customer experiences that deliver on core priorities
- Own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams
- Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics
- Maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers
- Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the division/business/brands
- Evaluate potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors
- Support communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues
- Work effectively with third party providers to ensure we utilise their technology to the best of its ability and influence the development of new features to support our business outcomes
- Translating business and technology strategy, combined with market knowledge, into a product roadmap that prioritises delivery of value and enables future business agility
- Determine the right level and choice of material to communicate the experience, benefits and long-term vision for the product across a variety of audiences including development teams, stakeholders at all levels, partners and external parties
- Contributing to effective prioritisation choices to deliver the maximum value and return on capital.
- Build highly collaborative relationships with engineering, working together to solve problems for our customers and the business
- Creating a positive impact with internal and external audiences, ensuring senior stakeholder advocacy for the product
- Maintain a good level of awareness, interest and understanding of the existing and stacks/interfaces for products and how to develop these so they work seamlessly for customers and colleagues
- Apply data and research through sharing insight to ensure the team are focused on making the biggest difference for customers and the business
- Develop a culture of learning, empowerment, experimentation and collaboration
- Own key performance indicators to measure success for the role’s contribution
- Contribute to the Product Community of Practice
- Knowledge and understanding of a retail business and the technology landscape, and how to maximise the value that products can and will add
- Understanding of Agile delivery and modern engineering team practices
- Knowledge of technical product development principles and methodologies
- Experience working with Digital tooling development, PIM and/or DAM specifically would be advantageous
- Confidence working with multiple third-party providers to develop relationships and maximise tooling contracts
- Awareness of product lifecycle management
- Judgement to make sometimes difficult and complex decisions at pace, including comfortable dealing with ambiguous situations and help drive toward clarity
- Delivery of technology-led change in cross-functional environments
- Focus on delivering customer value and business outcomes at pace, continuously optimising activity and ways of working to ensure that we are set up to deliver customer value
- Passion for seeking value and helping motivate and support technology teams
- Strong communication and influencing skills, particularly at senior levels
- Creative problem solving, enthusiasm for delivering change through people and technology
- Anticipating risks and opportunities, responding to escalations at pace and supporting to find solutions
- A high level of team contribution, seeking opportunities to provide input and support across the team and outside core areas of focus, role model effective collaboration
- Embrace shared responsibility and role model effective collaboration
- Influencing iterative decision making, including managing ambiguity