Senior Business Analyst, Master Data Office

The Master Data Office is a new enterprise team at Ross defining how data can better serve the business. The Senior Business Analyst will identify key opportunities for improvements and contribute to critical operational/process improvements or projects. This role will support the MDO vision to be the central point of contact for all master data needs within a certain data domain (i.e., Vendor/Supplier, Product Hierarchy, Item, or Org). They will ensure that all requests are prioritized, addressed, and resolved in a timely manner. The Senior Business Analyst may represent the team in meetings with executives or key business partners. They will be able to independently work, managing deliverables and expectations.

What you will do and what you will learn...

Point of Contact for Business

• As point of contact for multiple business departments across the organization, the Senior Business Analyst will be playing an important role to support multiple business units, address regular requests, and troubleshoot issues.
• Analyze data to troubleshoot or provide data insights and business visibility.
• Ability to partner with cross functional teams

Documentation

• Ensure that existing governance and process documents are up to date based on changes in requirements or business needs.
• Develop foundational domain specific operational processes and reporting structures related to Master Data Management

Request Management

• Manage workflow and requests in a Master Data Management Tool. Execute on all (change) requests from business effectively to ensure that they are implemented according to set data governance standards and processes.

Process improvement/Projects

• Identify and provide solutions on ways to service the business better.
• Play a role on enterprise-wide initiatives involving Master Data across the organization

Compliance and Adoption

• Promote adoption of data governance processes by establishing clear understanding (e.g., conducting periodic refresher workshops), and improving the MDO governance processes based on ever changing needs of the business and other partners.
• Provide Manager with solutions or best practices.
• Verify all Master Data Management processes around data governance are followed
• Play an integral role in escalating requests that do not comply with the governance set by MDM.
• Build deep content knowledge around how the business end-users use this foundational data to run the business

Mentorship

• Work and partner with Business Analyst on complex challenges as they arise.

Data Asset Management

• Lead the day-to-day operations and governance of digital assets within the DAM ensuring optimal value for the organization
• Execute reports and provides insights of the data to determine updates needed in the process and governance. Ability to present findings to Leadership
• Continue to support build out of DAM across the enterprise
• Serve as the power user for the best practices, training, process adoption and in-house expert for the DAM solution
• Partner with IT on technical solutions/troubleshooting within DAM
• Build out and maintain documentation, including best practices for business users, internal team and Leadership.

Qualifications and Special Skills Required...

• Bachelor's Degree with a concentration in Business, Economics, Finance or Computer Science, or an equivalent diploma
• 5+ years of experience as a Business Analyst, (preferably in Retail or in an IT field), with strong process, data, and systems understanding
• Prior Data Governance and Administration experience or exposure preferred
• Experience w/ Bynder or equivalent a plus
• Thorough knowledge of business process documentation that includes prior experience with documenting Merchandising, IT or Finance workflows, processes and requirements
• Ability to work with both business (non-technical) and IT (technical) with ability to communicate/translate requirements easily and effectively between all parties
• Strong understanding of productivity suite software (i.e. Microsoft Office)
• Ability to understand and apply instructions or suggest alternate proven methods to move projects or requests forward
• Strong analytical skills
• Ability to follow established practices, policies and procedures
• Strong communication skills
• Ability to build working relationships and bring about cooperation from leadership and working teams
• Ability to adjust with changing work environments, priorities and goals

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