Reference Coordinator
Arthrex Expired |
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Naples, FL, USA |
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Main Objective:
To support all who need access to Arthrex assets, regardless of format. To answer all questions, facilitate all requests and to support all initiatives when called upon to do so. To develop, improve and maintain processes and standards related to Digital Asset Management, Archives Management, and all other areas of focus and to act as a source of information for those who need to learn about them.
Essential Duties and Responsibilities:
Subject Matter Expertise
Communication
Works under general supervision. Work is reviewed for soundness of judgment and overall adequacy and accuracy.
Education Required:
High school diploma or equivalent required
Bachelors degree preferred
Experience Required:
Library experience preferred
Incidental Duties:
The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.
Mathematical Skills
Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.
Language and Communication Skills:
Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to customers, other team members and management. Ability to write and record data and information as required by procedures.
To support all who need access to Arthrex assets, regardless of format. To answer all questions, facilitate all requests and to support all initiatives when called upon to do so. To develop, improve and maintain processes and standards related to Digital Asset Management, Archives Management, and all other areas of focus and to act as a source of information for those who need to learn about them.
Essential Duties and Responsibilities:
Subject Matter Expertise
- Demonstrated success in a customer service role
- Ability to work with multiple teams to provide assets and reference help as needed
- Participate in team projects and initiatives.
- Reference Librarianship
- Complete requests assigned within expected service level agreements.
- Ensures that all assigned requests received via email, phone, in person, etc., are handled within the expected service level agreements.
- Promote the use of the digital asset management (DAM) system and Request portal
- Notify stakeholders of distributed content or changes to content status (active, inactive, etc.)
- Cataloguing and Data Management
- Assign appropriate metadata to international assets in all applicable systems (DAM, CMS, MAM, etc.)
- Work with IT and support to ensure the successful ingesting and downloading of digital assets in supported systems.
- Follow all standards and protocols related to asset security, metadata management, etc. and assist with documenting processes and procedures.
Communication
- Communication skills, particularly spelling and vocabulary. Verbal skills, including in-person and telephone
- Organization, priority-balancing, and time management skills
- Ability to work on tight deadlines while maintaining accuracy and attention to detail
- Research, analysis, and problem-solving skills.
- Ability to work independently and work effectively in a team atmosphere when required.
- Adapts well to changes of priority and focus.
- Experience with Microsoft products, including Microsoft Office.
- Familiarity with Marketing Resource Management Systems or project management systems a plus.
- Familiarity with Digital Asset Management Systems a plus
- Familiarity with Adobe Creative Suite and Microsoft Office Suite a plus
- Familiarity with Content Management Systems a plus
Works under general supervision. Work is reviewed for soundness of judgment and overall adequacy and accuracy.
Education Required:
High school diploma or equivalent required
Bachelors degree preferred
Experience Required:
Library experience preferred
Incidental Duties:
The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.
Mathematical Skills
Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.
Language and Communication Skills:
Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to customers, other team members and management. Ability to write and record data and information as required by procedures.