Product Owner – Content Services (DAM & Workflow)

The Digital Product Owner (PO) is a manager-level role responsible for collaborating with cross-functional partners to deliver a top-tier customer experience aligned with business goals. Acting as a “first among equals,” the PO leads the Product Team by fostering collaboration between Product Management, UX Design, and Development, while managing relationships with internal and external stakeholders.

The PO will identify opportunities to enhance content workflows, optimize tools, and drive innovation in content management solutions. If you have experience in Product Management, especially in content management systems (CMS), digital asset management (DAM), product information management (PIM), and content workflow automation, we are looking for you!

Responsibilities

• Own and drive the digital product vision and roadmap
• Serve as the primary point of contact for questions for and from the product team
• Ingest business strategy and prioritize team backlog based on highest value for the organization and customer impact
• Engage closely with stakeholders to ensure understanding of business needs and to maximize existing capabilities
• Accept delivery of working product on behalf of customers and key stakeholders
• Leverage data, analytics, and AB testing to iterate and gather feedback in support of continuous improvement
• Ensure A/B testing is executed for applicable enhancements, and drive team financial accountability for results
• Set and communicate delivery of business value and outcomes to key business stakeholders and senior-level executives
• Partner with Development Team to ensure they stay on track to the outlined sprint goals
• Coordinate with other Product Teams & the Digital PMO to understand dependencies and leverage shared data and systems to their fullest
• Manage Third-Party solutions and relationships to build and maximize product capabilities
• Balance continuous focus on modernizing and optimizing the technology stack with feature development
• Strong understanding of customer needs, expectations, and ability to deliver on those
• Maintain industry knowledge and insight to inform product roadmap
• Continuously evolve and optimize processes and standards to build speed, quality, agility, and flexibility for the Platform and the Enterprise
• Ensure digital product(s) are operational and meet service level agreements (SLAs)
• Ensure platform stability and operational integrity via participation in team-based on-call rotations and defect triage
• Recruit, train and manage Product Analysts; with accountability for implementing and maintaining Platform standards

Qualifications

• 7+ years of experience, with an increasing scope of responsibility, in digital operations, agile product management, project management, or a related function
• 5+ years effectively leading teams or directly managing associates; including hiring, developing, motivating, and directing priorities
• 3+ years Agile SDLC experience
• Strong technical understanding, ability to translate to non-technical partners
• Experience partnering with and managing 3rd party vendors

Education

• Bachelor’s degree in business, or related field, preferred

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

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