Product Information Management (PIM) Specialist
Linde |
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Brampton, ON, Canada |
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Primary Purpose
As a PIM Specialist you will be responsible for Linde Canada’s product information and associated digital assets. The responsibilities will include creating and maintaining the processes and data maintenance of the products sold in Linde Canada’s online store (currently over 30,000 SKUs).
You will work cross-functionally in a highly visible role to create and maintain an online shopping experience for our customers, supporting creative and dynamic product content. As the lead PIM specialist, you will work closely with the product managers and the eCommerce team to enrich and enhance the product information required for our eCommerce shop. This will require good communication skills and a keen eye for details.
The PIM Specialist reports to the eCommerce Manager and is responsible for managing the day-to-day operations of the digital asset management (DAM) and product information management (PIM) systems. This includes system configuration, process definitions and data governance, data entry, user training, and troubleshooting. The PIM Specialist will also ensure that all assets and product information are accurate and up to date.
The PIM Specialist is responsible for maintenance and quality of existing and new product information to ensure complete and accurate information in the Product Information Management (PIM) system.
Key Accountabilities:
Education:
As a PIM Specialist you will be responsible for Linde Canada’s product information and associated digital assets. The responsibilities will include creating and maintaining the processes and data maintenance of the products sold in Linde Canada’s online store (currently over 30,000 SKUs).
You will work cross-functionally in a highly visible role to create and maintain an online shopping experience for our customers, supporting creative and dynamic product content. As the lead PIM specialist, you will work closely with the product managers and the eCommerce team to enrich and enhance the product information required for our eCommerce shop. This will require good communication skills and a keen eye for details.
The PIM Specialist reports to the eCommerce Manager and is responsible for managing the day-to-day operations of the digital asset management (DAM) and product information management (PIM) systems. This includes system configuration, process definitions and data governance, data entry, user training, and troubleshooting. The PIM Specialist will also ensure that all assets and product information are accurate and up to date.
The PIM Specialist is responsible for maintenance and quality of existing and new product information to ensure complete and accurate information in the Product Information Management (PIM) system.
Key Accountabilities:
- Define and manage the PIM processes.
- Define and refine the taxonomy, schema and data model for PIM.
- Create rules, automation and workflow to support a smooth PIM process and data quality.
- Communicate with Product Specialists, the Sales Team and the Marketing Team to maintain accurate product, price and promotional information.
- Optimize existing products and add new products online with fully enhanced content, images, videos, manuals, related SKUs, add-on accessories, etc.
- Enrich products for the online store.
- Work with eCommerce team to design product landing pages to improve SEO and growth.
- Use data analytics to identify cross- and up-sell opportunities.
- Identify and recommend associated products.
- Provide data analysis and KPI reporting on agreed KPIs such as product completeness, sales effectiveness, and top products.
- Maintaining SEO best practices while regularly evaluating new SEO opportunities to grow traffic.
- Coordinate with cross-functional teams to ensure that all assets and product information are accurate and up to date in the DAM and PIM systems.
- Work with stakeholders to identify and prioritize new features and improvements for the DAM and PIM systems.
- Lead data governance and data quality initiatives to ensure the integrity and consistency of asset and product information.
- Stay up to date with industry trends and best practices in DAM and PIM.
- Address data content, consistency, and Taxonomy issues and analyze the best way to implement within the Taxonomy structure.
- Auditing product information for accuracy and consistency.
- Complete daily tasks on time and proactively communicate timelines to appropriate business partners.
Education:
- A College diploma, University degree, or relevant job-related experience
- 2+ years of experience working with product information or catalog management.
- Experience in catalog management for a B2B ecommerce website.
- Technical (IT) experience a plus
- Experience with managing product information for an ecommerce site, including content, digital assets, product information and campaign landing pages.
- Intellectually curious and passionate about PIM and catalog management, especially in relation to eCommerce
- Knowledge and understanding of eCommerce and Search Engine Optimization (SEO) tactics.
- Work experience with ERP systems a plus (i.e. Oracle, SAP or JD Edwards)
- Knowledge and experience with any major eCommerce Tech Stack - Commerce Tools, SAP Commerce, HCL Commerce, Magento, Salesforce Commerce Cloud, BigCommerce
- Outcome focused, critical thinker with the ability to analyze and visualize.
- Excellent English verbal and written communications skills
- Well versed in the French language is highly preferred.
- Strong task management skills and ability to multitask.
- Excellent communication and interpersonal skills.
- Proficiency with PIM software (Syndigo, Plytix, Salsify, InRiver).
- Knowledge of data governance and data quality best practices.
- Familiarity with marketing and sales processes.
- Experience working with cross-functional and global teams.
- Strong attention to detail and ability to work accurately and efficiently under tight deadlines.