Product Content Manager

Reporting to the Senior Content Enrichment Manager, you'll lead a team of copy editors ensuring customer-facing product information meets e-commerce demands and customer expectations. By delivering accurate, engaging, and compliant content, you'll enhance the shopping experience, help customers make informed decisions, and build trust.

We believe that a hybrid, flexible working approach offers you – and your colleagues – the best of both worlds. Face-to-face collaboration is an integral part of our warm, friendly culture, so you’ll work from our head office three days a week, working flexibly around our core working hours of 10am-3pm. Beyond that, how, when and where you work is up to you. With a subsidised canteen, free parking and a comfortable, relaxed environment, we’ve worked hard to build an office you’ll want to work in. We also know that, when it comes to school pick-ups and home deliveries, it’s nice to have the flexibility to do both.

Key Responsibilities

• Drive the strategy for how we present written information to our customers to ensure relevancy and consistency with respect to display and tone of voice.
• Oversee and guide a team in reviewing and refining product titles and descriptions, ensuring consistency, accuracy, and alignment with best practices for search engine optimisation (SEO)
• Develop and maintain strong working relationships with key stakeholders within Screwfix teams including Trading, E-commerce and QA.
• Pro-actively deal with meeting deadlines and workload priorities to ensure the production of new product launches and is delivered within agreed timelines and to a high standard
• Collaborates with the PIM manager to ensure any change maximises efficiency with the PIM.
• Take the lead and proactively look for continuous improvement opportunities to improve processes and optimise efficiency.
• Provide regular insightful reporting on progress of projects, highlighting areas of risk together with any key recommendations
• Actively support suppliers when required to protect and deliver the necessary standards, highlighting suppliers who are consistently not meeting our requirements.
• Invest time with and Influence stakeholders to improve the copy-editing process to drive efficiency and compliance to our specifications and standards.
• Ensures colleagues have sufficient information and guidance to make effective decisions.
• Through quarterly check ins, agree clear expectations for all colleagues ensuring that objectives and targets are aligned to business requirements and reviewed regularly.
• Give colleagues regular constructive feedback through regular 1 to 1s, building performance and recognises the contribution of individuals in a way that is valued by that individual.
• Challenge behaviour that does not support a team working environment.
• Encourage colleagues to progress their development plan, providing support where necessary.
• Creates a sense of energy and pace based upon personal example.

Required Skills and Experience

• Proven experience in managing customer facing product information, ideally a copywriting / proof-reading role.
• Experience in managing and leading teams responsible for editing and optimising product titles and descriptions, with a focus on SEO best practices.
• Proficient SEO experience or working in a Digital capacity desirable.
• Able to network and influence.
• Experienced working in a matrix management environment.
• Experience of using PIM or PMDM systems to manage core product data.
• Able to interpret, draw conclusions and act on KPIs and category performance data.
• Efficient planning skills when managing a range of tasks
• A flexible and adaptive approach to assess changes whilst ensuring objectives are met.

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