Marketing Technology Systems Leader
RSM Expired |
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McLean, VA, USA |
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The Marketing Technology Systems and Engineering Leader is responsible for overseeing the development and engineering of systems to increase our ability to support the architecture of our products and digital experiences at a high velocity. The role will be key to technology architecture and engineering across evolution of our ecosystem lifecycle to ensure we are driving optimal business value through our technology investments, including support of delivering the RSM Experience, optimizing relationships, supporting engagement activities and growth activities.
In partnership across the firm, this role will serve the owner and facilitator for the IMC systems and engineering to align voice of the business and customer to steer and support product development through focus on client centricity with customer value. The outcomes of this role are happy, engaged and informed stakeholders – scrum informed delivery and directed by business value – positive improvement in business practice and business change around customer engagement – and the delivery of customer and business benefits through well-used working software.
Specifically, this role is responsible for collaborating with internal customers, the cross-functional product team and business stakeholders/sponsors to ensure we have clear definition of business needs to contribute to system value, engineering outcomes and that we are successfully executing and delivering complex, multi-disciplinary ecosystem in alignment to, and help accelerate the firm’s strategy.
Essential Duties
EDUCATION/CERTIFICATIONS
Bachelor’s degree (required)
TECHNICAL/SOFT SKILLS
In partnership across the firm, this role will serve the owner and facilitator for the IMC systems and engineering to align voice of the business and customer to steer and support product development through focus on client centricity with customer value. The outcomes of this role are happy, engaged and informed stakeholders – scrum informed delivery and directed by business value – positive improvement in business practice and business change around customer engagement – and the delivery of customer and business benefits through well-used working software.
Specifically, this role is responsible for collaborating with internal customers, the cross-functional product team and business stakeholders/sponsors to ensure we have clear definition of business needs to contribute to system value, engineering outcomes and that we are successfully executing and delivering complex, multi-disciplinary ecosystem in alignment to, and help accelerate the firm’s strategy.
Essential Duties
- Systems and Engineering
- Oversees the internal technical infrastructure and partners with our web team to deploy technical solutions.
- Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
- Defines customers’ needs and functionality in a service development cycle.
- Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
- Installs, configures, and tests operating systems, application software, and system management tools.
- Ensures the highest level of systems and infrastructure availability.
- Implements warranty and support activities.
- Evaluates the existing systems and provides the technical direction to IT support staff.
- Plans and implements system automation as required for better efficiency.
- Oversees the development of customized software and hardware requirement.
- Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
- Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.
- Process, Delivery and Change Management
- Collaborating with other Product Owners, Scrum Masters, SMEs, Program/Product Managers to identify cross-team dependencies and risks.
- Collaborates with stakeholders to understand problems, opportunities, and innovative ways to drive accelerate value delivery
- Removes roadblocks, collaborates with team to devise mitigation strategies, and manages escalations with executive stakeholders
- Ensures clear understanding of roadmap and evolving capabilities to leadership and key stakeholder groups and ensures transparency to generated value
- Responsible for all aspects of system and engineering related to development, implementation and ongoing support including keeping all stakeholders aware of ecosystem updates
- Partners with Onboarding and Adoption and Communications team to ensure effective education, documentation, communications and change management activities are comprehended into system updates with each release of capabilities and for new hire onboarding
- Operations and Support
- Ensures effective day to day systems and engineering support and operational excellence
- Looks for continuous opportunities to support and elevate core team performance
EDUCATION/CERTIFICATIONS
Bachelor’s degree (required)
TECHNICAL/SOFT SKILLS
- Experience and deep understanding of Agile/SCRUM methodology/techniques (Required)
- Experience with Adobe Experience Manager (AEM) CMS, and DAM/Assets (Required)
- Experience with Adobe Experience Cloud (AEC) (Preferred)
- Able to apply systems thinking to identify opportunities to align and synergize across systems/processes (Required)
- Experience successfully driving end-to-end delivery of product solutions. (Required)
- Experience in managing complex projects (Required)
- Strong understanding of software development and product lifecycles (Required)
- Demonstrated understanding of user-centered design (Preferred)
- Proven ability to solve for complex problems in a logical and systematic way (Preferred)
- Demonstrated ability to leverage data to make strategic decisions (Preferred)
- Balance of technical knowledge and business acumen (Required)
- 3+ years with Adobe Experience Manager (AEM) expertise (Required)
- 5+ years systems and engineering expertise (Required)
- 5+ years developing strategy and leading deployments of product/system programs within business sales, marketing or technology operations (Required)
- 5+ years’ experience with consumer facing products that have high uptime and user engagement (Preferred)
- Proven track record of delivering data driven solutions with a customer centric mindset (Preferred)
- Established background in launching software or services in partnership with IT, engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles (Preferred)
- Able to successfully lead cross functional teams comprising both direct and indirect reports to effectively execute against complex program/project objectives (Required)
- Able to communicate and build relationships across all levels within the organization (Required)
- Able to clearly communicate ideas and findings to both technical and non-technical audiences (Required)
- Able to build business cases, gain internal/external support, and drive implementation of new processes/products ensuring ROI is met (Required)
- Able to thrive under tights deadline and work confidently amidst ambiguity and uncertainty (Required)
- Proven ability in leading and supporting high performing, engaged, collaborative teams (Required)
- Strong listening, influencing, and negotiation skills (Required)
- Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively (Preferred)
- High degree of organization, individual initiative, and personal accountability (Preferred)