Documentation Coordinator

We have an exciting opportunity to join the Document Management Team, as a Documentation Coordinator.   In this role you will co-ordinate document change, creation and fulfilment across all areas of customer facing documentation. You'll work with IT and external suppliers to achieve effective scheduling and delivery. You'll provide specialist analysis to support business requirements and wider best practice across a variety of document management activities.

Key Accountabilities:

• Co-ordinates the creation and amendment of all documentation (pre-printed and transactional policy packs, admin letters and emails etc)
• Provides advice and best practice guidance to the business on BAU activity and Projects. Ensures time, cost and quality commitments are met
• Ensures Brand guidelines and documentation best practice are applied to documentation
• Safeguards Digital and Contact Assets used across documentation
• Ensures stock levels are adequate and sufficiently maintained and authorised with key suppliers
• Sanctions destruction of stock and re-prints. Drives improvements to reduce cost and wastage
• Supports monitoring of documentation supplier’s activity, escalating issues and identifying resolutions
• Monitors operational MI and performance and co-ordinates documentation-related incidents

Essential Skills / Experience

• Excellent organisational and project management skills
• Proficient in MS Outlook, Word and experienced to a base level of Excel
• Ability to draft documentation based on data driven outcomes demonstrating attention to detail at all times
• Excellent relationship building skills and experience of managing all levels of stakeholders

Desirable Skills / Experience

• In-depth knowledge of the respective policy administration systems and correspondence functionality, and Digital Services Platform
• In-depth knowledge of document management toolsets –  Digital Asset Management (DAM), composition toolsets (GMC, Thunderhead etc), records management (FileNet, other document repositories), digital and paper-fulfilment solutions
• A good knowledge of the relevant regulatory policies, framework and procedures
• Expert advisor and business requirements co-ordinator across the specification, documentation and testing of new and existing customer-related documentation
• Understanding of how Allianz and external supplier document composition toolsets work
• Experience and understanding working with third-party external print providers to develop and deliver document change and run operational services
• Relevant operational/transactional systems and good appreciation of testing and release cycles
• Achieved or working towards CII or other relevant insurance qualification

Visit Job Website