Digital Content Project Manager

• Lead all Digital Content initiatives for the Future of Direct & Experience – OXP programme
• Build a strong Digital Content team comprising the right mix of group, market and third-party delivery partner resources
• Ensure effective day-to-day management of the Digital Content team
• Develop strong collaboration with the IT Delivery team around the design and implementation of content structures and the preparation and execution of content migrations
• Define the appropriate delivery method for the Digital Content team to ensure efficiency and to enable the best possible collaboration with the IT and third-party vendor teams
• Ensure that the team’s deliverables are completed in time, within budget and to quality
• Maintain active engagement and collaboration with other teams within the programme, e.g., Creative, Copy, IT Delivery, Solution Architecture, Product Owners, Business Analysis, Business Change
• Set up the relevant team meetings such as agile ceremonies, progress review meetings, RAID sessions
• Define the marketing content migration strategy and templates
• Plan and manage migration of data and content from the source or legacy systems to the new systems (Digital Asset Management, Marketing Resource Management, Journey Building)
• Produce project plan for the Digital Content team
• Report progress against the project plan in a timely and precise fashion
• Proactively identify risks and issues, develop and implement mitigations and resolutions, and escalate to the Business Programme Manager where necessary
• Manage the engagement of third-party and/or outsourced vendors to deliver any aspects of the Digital Content scope
• Ensure the required resources are requested and assigned to complete Digital Content tasks

• At least 5 years’ experience of project management including the delivery of IT system capabilities, e.g., eCommerce, CRM, Marketing Technologies
• Excellent knowledge of project management methods (e.g., PRINCE2, PMP) and/or agile delivery methodologies (e.g., Scrum, SAFe, DSDM)
• Experience of using project management tools such as MS Project, Planview, Jira or Monday
• Ability to develop and successfully lead a multi-disciplinary project team, potentially across multiple organisations and locations (on site, remote, offshore)
• Enough flexibility to adapt the project plan to new workarounds and other unexpected changes to scope, resource or time
• Strong focus on quality and excellence
• Strong leadership qualities

• Content savvy, with a good understanding of the processes to design, build and publish digital content across web, email and app platforms
• Ability to manage and find a compromise between multiple commercial, creative and technical stakeholders’ opinions on the content creation processes as well as the content itself
• Ability to assess the impact of technical blockers to progress and make a strong case for appropriately prioritised fixes
• Experience and understanding of the technology and consumer goods industry and its challenges and constraints
• At least 3 years’ experience in the use of prominent web content management (e.g., Adobe Experience Manager, Magento 2) and eCommerce systems (e.g., SAP Hybris or Commerce Cloud)
• Experience in working with a digital asset management system to efficiently produce, roll-out and re-use creative, copy and other assets to support large digital content production projects

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