Digital Content Manager
Acosta |
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Chicago, IL, USA |
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DESCRIPTION
You will lead the Content Management and Syndication team, supporting our clients through Acosta’s digital commerce services. Assist the director in representing multiple consumer packaged goods (CPG) manufacturers across various Omnichannel retailers and manage the workload of the Content Syndication team.
Your responsibilities will include establishing standardized processes and ways of working to efficiently manage all client projects. Additionally, you will identify opportunities for improvement with internal and external business partners. You will maintain direct relationships with key clients and manage the assignment of other client relationships across the team.
RESPONSIBILITIES
Essential Functions:
Education Requirements:
You will lead the Content Management and Syndication team, supporting our clients through Acosta’s digital commerce services. Assist the director in representing multiple consumer packaged goods (CPG) manufacturers across various Omnichannel retailers and manage the workload of the Content Syndication team.
Your responsibilities will include establishing standardized processes and ways of working to efficiently manage all client projects. Additionally, you will identify opportunities for improvement with internal and external business partners. You will maintain direct relationships with key clients and manage the assignment of other client relationships across the team.
RESPONSIBILITIES
Essential Functions:
- Owns the content management and syndication process for top clients: managing key components of content management and syndication, while distributing any administrative aspects to direct reports, as needed. Must ensure that all content updates are fully pushed out to each retailer listed in the contract.
- Owns the reviewing and validation process for all digital shelf analysis reporting to clients, where an ODM is not available, ensuring that the Digital Content team is delivering reliable and accurate reporting.
- Build/document operational processes and standards, in conjunction with the Director of DCS, to create consistent, repeatable ways of working to avoid/minimize increases in cost of services and margin erosion.
- Develop and maintain effective working relationships with team members, internal partners, clients, customers and others to establish a collaborative and dynamic approach to our services.
- Act as a business operations SME to influence, manage change, and educate, with the goal of ensuring business commitments and objectives are met.
- Training and development, as needed, to learn new tools, systems, and process in support of job duties and to help in the training of the team. This includes all Acosta mandated training courses.
- Other duties as assigned
- On-board & train new DCAs
Education Requirements:
- Bachelor’s Degree
- Eight Years of relevant experience
- Familiar with managing the retailer enterprise systems, digital shelf tools, the process of optimizing content, and best practices in creating online merchandising, inclusive of PDP content fundamentals
- Knowledge of digital marketing tactics/planning is preferred, but not required
- Experience with product information manager (PIM), digital asset manager (DAM), and content management tools
- Retailer-specific eCommerce capabilities and processes experience preferred
- Talented leader with the ability to effectively manage associates within the department and influence associates outside of their area of responsibility, as needed
- Strong coordination and project management skills
- Strong business communication and interpersonal skills with both internal and external workgroups
- Skilled at managing competing priorities and effective conflict resolution
- Highly organized and detail oriented