Digital Content Librarian

The Opportunity

The University of Toronto Libraries is seeking a dynamic and innovative individual to join our team as a Digital Content Services Librarian. Reporting to the Web Project Manager and Content Strategy Librarian, this position will play a vital role in supporting digital initiatives, managing online content, and creating documentation with a focus on user-friendly digital experiences. The ideal candidate will have a passion for technology, a strong understanding of library systems, and a commitment to user-focused services.

Responsibilities:

1.    Web and Content Maintenance:

• Create, edit, and audit web content to ensure accessibility and usability.
• Work with ITS (Information Technology Services) Service Managers and UTL Communications to ensure web spaces effectively communicate about library spaces, collections, and services.
• Support the design and maintenance of the library websites, ensuring they are user-friendly, accessible, and up to date.
• Enhance the overall user experience of the website, including navigation, layout, and functionality.
• Implement best practices for search engine optimization (SEO) to improve the discoverability of library spaces and services.

2.    Training and Documentation:

• Create and maintain user guides, tutorials, and training material to support library staff in creating and managing digital content.
• Conduct training sessions and workshops to educate staff on the use of ITS supported tools and platforms for content delivery.

3.    User Support and Outreach:

• Provide point-of-need support to staff and users, troubleshooting and responding to help tickets for various digital services.
• Collaborate with library departments and academic units to promote library collections, spaces, and services through outreach initiatives.

Required Qualifications:

• Master’s degree in library and information science from an ALA-accredited program.
• Demonstrated commitment to the values of inclusivity, diversity, equity and accessibility
• Proficiency in web development languages such as HTML, CSS, and JavaScript.
• Experience with content management systems, issue tracking tools, and collaboration tools such as Drupal, WordPress, LibGuides, Jira, Confluence and GitLab.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and oral communication skills, with the ability to collaborate effectively with diverse stakeholders.

Preferred Qualifications:

• Understanding of UX principles and methodologies, with demonstrated experience applying them to web design and digital services.
• Knowledge of accessibility standards and best practices for web design.
• Knowledge of emerging trends and technologies in academic libraries.
• Demonstrated experience developing or delivering training sessions and workshops.
• Previous experience working in a library or academic environment
• Experience with wireframing tools such as Figma or Adobe XD would be an asset

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