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Digital Content Lead

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Ofcom Expired
London, UK

Purpose of the Role

This is a hands-on role. You will coordinate and participate in Ofcom’s daily publishing process, managing time scales and resources. You will oversee the delivery of large publications as well as longer-term strategy projects, review content across the website and help realise our commitment to making Ofcom’s website accessible and user friendly. You will lead and support a small team of two dedicated Digital Content Producers.

The role involves engaging with teams across the organisation to support them creating and setting up accessible content.

You will be a calm, confident communicator, able to build strong relationships across the organisation and beyond.

Your key responsibilities

  • Leads on and manages production workflows for digital content, ensuring that outputs are high-quality and on-brand
  • Line manages two dedicated Digital Content Producers, helping to co-ordinate and support their work and develop their professional lives
  • Oversees, coordinates and participates in the daily publication process, ensuring quality, collaboration, accuracy and timely delivery of all publications
  • Plans and prepares content for publication, ensuring quality, branding, accuracy and timely delivery
  • Builds and manages our content health and strategy work, ensuring information is written in plain English and up to date
  • Works alongside the Communications team to ensure the scope, requirements and outcomes of digital content are identified at the outset
  • Works with the Digital Product and Delivery Manager and Insights and Evaluation Lead to help meet content KPIs
  • Communicates the work of the Digital team and the wider Communications team across the organisation, acting as a positive ambassador for our work internally.
  • Works closely with the Editorial Manager to keep content fresh and ensure it is right for the target audience
  • Understands and champions accessibility and content standards within the team and beyond
  • Supports the Digital Product and Delivery Manager, contributing to online development projects
  • Keeps up to date with best practice in digital communication
  • Builds effective and supportive relationships with other teams within Ofcom
The skills, knowledge and experience you will need for success

  • Experience of digital publishing using an enterprise level CMS with significant volume of output
  • Experience of editing and tailoring content for specific audience
  • Experience of working to tight deadlines in a high-pressured environment
  • Experiencing of coordinating a significant workload and a small team, planning and ensuring availability of resources
  • Evidence of UX and improving the delivery of a digital service
  • Experience of delivery of content projects with measurable benefits
  • Experience of implementing SEO techniques
  • Knowledge and application of accessibility best practice
  • Experience of using cloud-based campaign mail software such as Campaign Monitor, MailChimp, Dotmailer or similar
  • Experience of using a variety of digital tools to support the delivery of a high-end websites, e.g. Siteimprove
  • Experience of delivering significant project volumes to very tight deadlines
  • Experience of coaching and managing a team
  • Knowledge of HTML and browser and user interfaces
  • Knowledge of Adobe creative cloud
  • Confidence in representing yourself and the digital team to various internal and external stakeholders
  • Appreciation of and desire to promote Ofcom's values
  • Some out of hours cover will be required
  • A working knowledge of the media and communications sectors
  • Line management experience would be advantageous

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Employer: Ofcom (@Ofcom)
Location: London, UK
Posted Date: 23/05/2024
Expiry Date: 27/05/2024
Type: Full-Time
Categories: CMS / Creative / Content Operations, Project Manager
Ref: DN-JB-1828
Added by: DAM News Administrator
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