Digital Asset Co-ordinator

We are seeking to recruit a Digital Asset Co-ordinator who will be the first point of contact for Digital Asset Management (DAM) at Kew. You will manage and provide user support for Kew’s Digital Asset Management system (currently Digifolia - powered by Aetopia), liaising with collection owners and guiding them in line with best practice for asset management. In addition to this you will co-ordinate a DAM system user group and provide training on using the system.

Kew has a vast collection of scientific, historic and promotional digital images. These need to be managed effectively to facilitate them being shared across Kew, and additionally (where appropriate) with the worldwide scientific community and general public. The Digital Asset Co-ordinator occupies a key role in helping Kew to meet this requirement and allows for the organisation to maximise the value of these important assets.

You will have a relevant degree or equivalent experience; demonstrate experience of working in a digitisation environment and/or administering Digital Asset Management systems. You will also be an excellent communicator, with experience of providing in-person or online training and an ability to motivate and inspire users. It will be essential that you can work on your own initiative with strong accuracy and attention to detail.

Accountabilities

• As a first point of contact (and DAM administrator), support users with their day-to-day requests and issues, liaise directly with the vendor to resolve issues quickly, engage with users to encourage user adoption. Manage large volumes of assets and help to ensure the quality of both the assets themselves and their associated metadata.
• Manage and develop Kew’s digital asset management system, promoting its use and working with collection owners to guide best practice asset management, including auditing and enriching large volumes of associated metadata.
• In partnership with collection owners: Develop, maintain and police policies and procedures relating to digital asset management, including metadata, rights usage and quality standards.
• Provide training and user support on the system to Kew staff, both collection owners and system users, and communicate regularly with all users.
• Coordinate a monthly DAM user group to track digital asset requirements and issues across Kew from a user perspective. Open and manage new channels of communication and lead on communicating regularly with users to provide updates, training, best practice, guidance, and support.
• Participate in projects with departments across the organisation and liaise with the vendor to support new use cases and solutions using the technology.
• Maintain knowledge of open research and digital asset management beyond Kew, including an awareness of best practice and relevant emerging technologies.

• Degree or postgraduate qualification in a subject relevant to the post’s accountabilities, or equivalent experience
• Previous experience of working in a digitisation environment

• Previous experience of administering digital asset management systems
• Understanding of how to maintain taxonomies and metadata and work with large volumes of data in Excel efficiently
• Experience of providing face-to-face and virtual training on software systems and standard procedures
• Understanding of the importance of rights management, copyrights, and GDPR compliance
• Experience of creating, monitoring and refining workflow and diagrammatic procedures

• Experienced communicator with all levels of stakeholders and audiences
• Excellent verbal and written communication and interpersonal skills
• Ability to motivate, inspire and influence teams
• Ability to work on own initiative, in a structured way, with good organisational and time management skills to deliver
• to deadlines consistently
• Strong accuracy and attention to detail
• Ability to work well in a small team
• Ability to identify, analyse, and solve problems to support end-users with complex issues and processes
• Ability to document processes, procedures, and training instructions in a clear, concise manner
• Aptitude for learning, configuring and using software packages within digital asset management. (Training will be
• provided.)

• Creative awareness and ability to value digital assets
• Good influencing and negotiating skills

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