Customer Success Support Executive (Maternity Cover)

Maternity Cover with potential to become permanent

We’re a small and friendly software company in Oxfordshire and we’re looking for a Customer Success Support Executive to join our team.

Our clients all use ResourceSpace, our web-based Digital Asset Management software, and we want to make sure it’s invaluable to them.

You won’t be phased by big names - our clients include Unicef, Direct Wines and HMRC - and a desire to learn and take on new responsibilities is essential.

Responsibilities include:

• Managing your own clients, setting up meetings and taking calls to make sure they’re using ResourceSpace effectively - you’ll learn plenty about the software, the functionality and the different configuration options available - it’ll be up to you to apply these to help the customer achieve their goals.
• Developing relationships that promote loyalty and retention - ultimately reducing churn.
• Setting up systems and onboarding new clients - using your knowledge of the system you’ll create bespoke setups for each of your clients to make sure the system works perfectly for them. You’ll train clients successfully and explain complex setups in simple terms.
• Liaising between the Support team and Customer Success - keeping on top of tasks for your customers to make sure things are completed properly and the customer is always in the loop.
• Problem solving - thinking around problems and working out the best solution for your customer.
• Proofreading and assisting with email campaigns.
• Looking for functionality that’s missing and feeding back to the Development team.

You’ll need to be used to word processing, spreadsheet software and eager to learn about ResourceSpace - ideally with some technical background. You’ll also need to be on the ball, organised and good at building relationships.

You’ll be friendly, approachable and motivated. You’ll be happy talking to clients and have an excellent writing style - communicating clearly and effectively. You’ll manage your time efficiently and be good at solving problems.

This is a great opportunity to join a growing company, develop your skills and contribute to the success of ResourceSpace. If this sounds like you please get in touch.

Salary: £29,100 to £43,300 depending on experience. 

Contract length: 14 months

Experience:

Account management: 1 year (preferred)

Customer service: 1 year (preferred)

Work Location: Remote

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