Business Analyst

Reporting to the Director of Technology Solutions Alignment in the Financial, Service Management, and Middleware (FSSM) systems group in University IT-Enterprise Technology, this position requires strong analytical skills and solid understanding of systems integrations. FSMM is responsible for Stanford University’s financial, service management, and middleware systems. Included in FSSM technology portfolio are Oracle Business Suite, ServiceNow, Incorta, as well as custom applications built in Oracle APEX, Slate, Axiom, and PageUp platforms.

This is a 1-year fixed term position.The incumbent for this position will collaborate with business partners, Systems Analysts, Developers, UI Designers, QA, and the Deployment and Operations Team to successfully deploy systems in support of business needs. The incumbent will primarily focus on assisting the team with systems analysis work related to 3 in-flight projects:

• Development of a collaboration suite for the Office of Postdoctoral Affairs (OPA)
• Migration of digital asset management (DAM), known as SALLIE, from on-prem to SaaS.
• Evaluation of potential enterprise solution for Environmental Health & Safety (EH&S)

A successful candidate will have a track record of capturing and modeling business requirements and evaluating technology solutions for proper alignment. A successful candidate will have demonstrated ability to analyze business requirements, create business-to-system process mapping, and develop diagrams and matrices outlining business and systems processes. A successful candidate will have demonstrated a track record for designing enterprise information systems that are secure, reliable, and scalable.

This position is part of a team of analysts that translates business needs to systems design. The team focuses on aligning technology solutions with business processes. The team collaborates with Business Analysts, Developers, UI Designers, QA, and the Deployment and Operations Team to successfully deliver system solutions. The team serves as liaison between business partners, software vendor teams, and UIT technical team for system-related matters.

Core Duties*: 70% of time

• Gather requirements and identify gaps between requirements and the application. Assist business partners with determining deliverables, creating system test plans,identifying test scenarios, managing user acceptance testing and conducting.
• Understand business processes and translate into system solutions.
• Design and document modules and components and how they will interface with each other.
• Perform quality assurance testing to ensure requirements are met prior to releasing system for user acceptance testing.
• Collaborate with developers on application specifications and system enhancements to ensure appropriateness of design and delivering resolution of issues; work with business partners to test and deploy resolution in a timely manner.
• Assist with initial determination of the feasibility of requests and ensure user requirements are thoroughly and accurately documented in accordance with standard techniques.
• Team up with business partners and developers to set realistic response.
• Interact with team members, the user community and others on an ongoing basis to ensure accurate identification and delivery of business requirements.
• *Other duties may also be assigned

Specific Examples:

Collaborate with schools and departments across the University to understand their requirements; identify system solutions that meet their needs; key business partners include:

• Schools across the University (Business, Education, Earth & Sciences, Engineering, Humanities & Sciences, Medicine, Sustainability)
• Undergraduate Admission
• Faculty Affairs
• Office of Faculty Development, Diversity, and Engagement
• Environmental Health &Safety
• Work with business partners and UIT counterparts to gather requirement, create business-to-system process mapping, and develop change matrices outlining changes in business and system processes.
• Perform quality assurance to ensure requirement are met prior to releasing system for user acceptance testing.
• Assist in user acceptance testing.
• Conduct in-depth analysis to solve problems, make recommendations, and/or discover new approaches to system design and implementation.
• Prioritize requirements, create prototype, present mock-ups, assist business partners in determining roles and permissions, assist in creating test scripts to guide both technical team and user community.
• Partner with vendors (Slate, Syntellis, PageUp) and other service providers to ensure timely and proper delivery of work efforts.
• Utilize tools such as ServiceNow, Jira, Confluence, Google Drive, O365, Zoom, and in-person meetings for effective communication and collaboration with business owners and technical team.

Core Duties*: 30% of time

• Act as single point of contact between IT and the customer.
• Conduct in-depth analysis to solve problems, identifying gaps and issues that minimize system modification and maintenance; make recommendations, including discovering new approaches or applications.
• Provide technical guidance and training.
• *Other duties may also be assigned

Specific Example:

• Act as single point of contact between TSA and business partners for production support, enhancements, and upgrades.
• Provide production support for systems by triaging issues, coordinating with developers and vendors as needed, and providing solution to user community; determine appropriate resolution and ensure clients’ needs are met.
• Provide technical guidance and training to business partners.

MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor's degree and three years of relevant experience or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Demonstrated experience with fit/gap analysis.
• Knowledge of computer system capabilities, business processes, and work flow.
• Experience with enterprise applications and understanding of database driven applications.
• Strong understanding of the software development life cycle.
• Strong problem solving and troubleshooting skills.
• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
• Ability to establish effective, ongoing relationships with clients, staff and management.
• Ability to establish effective relations with external partners, including vendors.
• Ability to work effectively and collaboratively with minimum direction.
• Ability to manage multiple competing priorities and work under pressure in high stress situations.

Certifications and Licenses:

None

DESIRED SKILLS/QUALIFICATIONS:

• BS in Computer Science or Engineering preferred.
• Understanding of student administration, from admission to matriculation.
• Familiarity with graduate student aid.
• Familiarity with Business Relationship Management discipline in the IT framework.

Visit Job Website