Why CX Programs Struggle to Demonstrate Results
Wednesday January 12th, 2022 @ 2:00pm - 3:00pm ET |
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Online |
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Not Specified |
Despite heavy investment over the past few years, customer experience (CX) programs are struggling to demonstrate measurable business outcomes. One of the primary reasons for this is the lack of a comprehensive and unified view of the customer experience.
Join us with Christopher Stark, Director of Business Value Consulting at Khoros, for a live, hour-long webinar and frank discussion about how to create a unified view of your customers to drive better collaboration internally and deliver on the promise of customer data.
In this webinar, you’ll learn:
- Three steps to proving the business results of your CX program
- Why the right data is key to transforming customer insights into business outcomes
- Which brands successfully execute their micro-moments