Sr. Digital Asset Manager – AEM Assets

Our Opportunity:

Chewy is looking for an experienced Sr. Technical Operations Manager – AEM DAM to join our Creative Services organization and work side-by-side with passionate pet lovers in our in-house studio located in Plantation, FL. In this role, you’ll serve as a Product Manager for the administration, enhancement, and operational support of the Adobe Experience Manager (AEM) Assets DAM system. You’ll be a resident subject matter expert in the technical capabilities of the AEM Assets platform, as well as the best practices for managing Images, videos, and marketing content for a variety of media use cases. You’ll work closely with team members across Marketing, Merchandising, IT Engineering, Studios, and Creative Services to translate business, creative, and operational requirements into a DAM development roadmap and be responsible for leading the ongoing development, integrations, migrations, and technical best practices for the AEM Assets platform.

What You’ll Do:

• Serve as the strategic Product Manager for iterative development, maintenance, and enhancement of the AEM Assets platform within Studios, Creative Services, Marketing, and as an enterprise-level DAM
• Partner with cross-functional stakeholder teams to identify, prioritize, develop, and test system and automation enhancements that align with business and operational objectives.
• Work directly with IT Engineering and MarTech team members to create and maintain a prioritized roadmap of DAM enhancements that integrate with both upstream and downstream custom asset delivery pipelines.
• Serve as a key point of contact for the relevant vendor, systems support, and consultant relationships for AEM Assets and its integrations to ensure prompt resolution of issues
• Troubleshoot technical issues and bugs through engaging forums, technical support, IT Engineering, and/or consultants
• Provision, configure, audit, and revoke user accounts as required for full-time, contractor, and agency users
• Architect, design, and continuously improve workflows and automation within the system that streamline and simplify ingestion, metadata schema, file organization, tagging, renditioning, access rights, and overall asset search efficiency
• Own day-to-day project management for AEM Assets development project schedules, providing thought leadership and impactful recommendations on DAM use case strategies.
• Analyze and report regularly on metrics that pertain to goals and benchmarks for access, usage, and asset lifecycle
• Create, maintain, and publish technical process, configuration, and training documentation for both application users and departmental leadership
• Proactively manage communications about updates, enhancements, and user support needs.
• Co-develop workflows that ensure accurate, efficient, and timely asset ingestion, metadata tagging, organization, distribution, and the expiration of assets within the DAM.

What You’ll Need:

• Bachelor’s degree in Digital Asset Management, Creative, Marketing, or related field
• 7+ years of experience as a DAM System Admin, Content Librarian, or similar in an E-Commerce/retail production environment.
• Formal Adobe Training on AEM Assets is preferred
• Direct experience with AEM Assets, including its implementation, and technical administration in a matrixed organization.
• Strong understanding of AEM front-end and back-end development, components, templates, workflows, and role management
• Firm understanding of photography, video, design, creative, and production processes, file types, and use cases common in agencies and digital media organizations
• Understanding of color models, ICC profiles, video codecs, and configuration of AEM Assets to process assets for a variety of downstream traditional and digital media
• Experience managing integrations between AEM Assets and other compatible platforms like Workfront, Jira, and/or Merchandising PIM systems. Experience working with Adobe Fusion is a huge plus!
• Strong experience in file governance, standards, and development of associated digital asset management process
• Proficient with Microsoft Office 365 and other adjacent project management software such as Jira, Airtable, Smartsheet, and/or Lucidchart
• Proven ability to self-manage multiple projects as part of a team serving stakeholders across many geographical locations
• Ability to thrive in an ever-developing, fast-paced environment with shifting priorities and changes in scope
• Exceptional attention to detail, organization, time management, and negotiation skills
• Ability to tactfully influence cross-functional teams to drive projects and tasks to completion
• Capacity to project a calm, confident, and professional demeanor, even while working under pressure
• Excellent oral and written communication with the ability to flex between creative and technical vernacular with ease
• Active listening, problem-solving, strongly analytical, and critical thinking skills
• A positive, can-do attitude with teammates, internal clients, and corporate stakeholders
• Position may require less than 10% travel to multiple Studio and office sites as necessary

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