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Product Manager, Adobe Experience Manager

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CIBC
Toronto, ON, Canada

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What You’ll Be Doing

Accountable to the Director, .COM & Publishing, you are responsible for rolling out the vision for Adobe Experience Manager (AEM Sites & DAM)*, including the governance and roadmap of capabilities to enable deeper client experiences to drive sales and to provide support to other future state digital experience strategies for CIBC's digital banking assets and channels. In addition, you’ll monitor future Adobe releases for new capabilities, or functions that we would want to leverage to enhance our client experiences. To help deliver these new capabilities, you’ll work very closely with our technology partners in DCCT to align our vision and priorities across our roadmap and development needs. Last, you’ll continuously provide updates and training to our SMEs, authors and partners as new capabilities, components or templates are introduced.

*) Adobe Experience Manager (AEM) – AEM is a comprehensive content management system for building and reducing the complexity of delivering the right customer experiences by simplifying the management and delivery of our content and assets across our .com sites.

What a typical day/week looks like: Your typical day/week involves creative thinking, problem solving and communications. Creative thinking to continuously find solutions to push our capabilities and experiences in AEM. Problem solving to consultant on new authoring challenges or support authoring concerns, identifying new opportunities for improvement and developing new requirements. Communicating to our SMEs, authors and partners about changes and new capabilities, supporting weekly governance and backlog grooming, and soliciting feedback to support our continuous improvement lifecycle.

How you add value:  You’ll add value by ensuring AEM can deliver on the experiences our UX team develops and by constantly improving our capabilities in AEM. Next, you’ll add value by ensuring our authors can do their work quickly and effectively, allowing them to do more with the time they have, producing high quality outputs that meet or exceed our client’s expectations. Last, you’ll add value by upholding our team’s principals and tenants within AEM, embracing Digital’s guiding principles, and delivering on CIBC’s purpose.

How You’ll Succeed

  • Business Acumen and Relationship Building - Forge strong relationships with CIBC’s various teams, by working with the business and internal partners, with a strong understanding of the client needs and experiences across all channels. You are a great communicator, with the ability to provide authoritative analysis, interpretation, and recommendations to support and guide business partners to influence effective decision making. You have a proven ability to partner, build confidence and influence key stakeholders in the organization and you’re a self-starter.
  • Team Player – Act both Collaboratively and Autonomously. You will have the opportunity to interact and collaborate with different LOBs within CIBC and learn how CIBC digital operates in a fun and positive team atmosphere.
  • Be Creative – Understanding the importance of content management systems like AEM and how it supports the creative and delivery process.  Recommendations will align with improving the AEM authoring capabilities, CIBC’s digital client experience, as well as digital channel engagement and sales. Excellent written communication skills are a strong plus.
  • Digital Savviness - Be comfortable learning about new tools and capabilities. Get exposed to industry best practices. Become a SME in Adobe Experience Manager and related products used to deliver the client experience.
  • Make an Impact – Shape, manage and influence best practices and future needs, influence AEM roadmaps and strategies. Working in partnership with team members and other CIBC Teams you will support business goals, objectives and KPIs. You will use data to drive strategic insights to improve and enhance digital strategic programs for CIBC and the Business.
Who You Are

  • You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
  • You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new solutions to overcome all obstacles. Your able to translate the needs of the users to efficient tools and processes.
  • You can demonstrate experience in:  Account Management, Financial Industry and/or Wealth knowledge. Proficient working knowledge/certification of: Adobe Experience Manger, Adobe Experience Cloud, Akamai, Analytics, JIRA, Agile Methodology, etc.

Visit Job Website

Employer: CIBC
Location: Toronto, ON, Canada
Posted Date: 14/10/2021
Expiry Date: 14/02/2022
Type: Full-Time
Categories: DAM User / Operator, Digital Marketing / Marketing Technology
Ref: DN-JB-566
Added by: DAM News Administrator
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