Manager, Content Operations

***This role will be based in Dallas, TX or McLean, VA with a possibility of being Remote***

The Global Marketing team brings to life the unique promise of Hilton's portfolio of brands by defining, creating, and delivering exceptional multi-channel marketing campaigns designed to drive business results.

What will I be doing?

As Hilton's Manager of Content Operations, you will be a content practitioner, advising a team of Content Specialists. You will define and assure the best methods while influencing, leading and mentoring others. You will ensure the content quality across whole teams and make sure Hilton’s content aligns to our strategy and objectives while meeting the needs of our guests.

More specifically, you will:

• Lead and advise a team of Content Analysts
• Define and ensure Content Operations standard methodologies
• Advocate for the operational excellence while ensuring a guest-first mentality
• Collaborate closely with partners across the Marketing, Customer and Product organizations to resource teams, resolve problems and develop future projects.
• Serve as the subject matter expert for digital content
• Take ownership of content quality through defining and implementing quality control procedures and practices
• Contribute to the training and documentation across the full Content Service Org
• Define and implement work management methodologies to ensure effective distribution of work and allocation of resources
• Influence the product development cycle by acting as an advocate for Hilton’s guests when making content decisions

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Solid understanding of copywriting and photography
• Ability to mentor and train others
• Ability to influence and prioritize project across partners at all levels of the organization
• Detail orientated, with a keen eye for consistency and quality
• Excellent communication and relationship leadership skills and an ability to influence senior partners across multiple teams

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Three (3) years of experience in Content Operations
• Working knowledge of content platforms (DAM, CMS, etc.)
• Project management experience in a fast-paced global enterprise
• Prior experience managing large scale projects and/or people
• Willingness to travel, as required

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor's Degree in related field
• Experience in a specialized content design position
• Experience with localized content

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