Director - MileagePlus Marketing Technology

• Working like a startup, this director role will be focused on standing up core capabilities for the business centered around data platforms, integration to third party data marketplaces and MarTech technology used to reach and enrich the experience of millions of MileagePlus members
• Develop a multi-year technology roadmap aligned with the MileagePlus marketing goals and vision
• Build and scale the technology team needed to support the MileagePlus Marketing business and shared service processes necessary to interface to United Digital Technology
• Establish and maintain strong business relationships with both senior and operating level business leaders to ensure effective delivery of business deliverables and technology solutions
• Stay abreast of business strategy, goals, objectives, and operational performance
• Educate business partners on roles, responsibilities, processes, and work required to ensure effective delivery of new technology solutions
• Foster a lean startup mentality in the team and broader business by being fast to market, willing to fail and iterate, when ideas are successful scale to meet the business objectives full potential
• Oversee and lead projects to ensure delivery of work requests and projects are within committed budget, on schedule, and the quality of individual projects meets the overall department performance goals
• Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards
• Provide cost estimates and business case updates
• Accountable for identifying needs, securing commitments and monitoring progress of tasks from internal and external service provider teams
• Successfully integrate project and program initiatives with other software applications
• Remaining informed of new technologies and/or business processes and incorporating those technologies to improve the productivity of the applications staff and software systems' maintainability
• Communicate strategy, goals and measurable components to drive success and accountable across the organization

• Bachelor's degree
• Bachelor’s degree or equivalent work experience in technology, data or software engineering
• +10 years of management experience in an IT or leadership related role
• Previous experience in marketing technology, Analytics or Digital Marketing
• Prior experience in cloud, data and AI platforms
• Strong project organizations skill, including prioritization,planning and organization
• Strong oral and written communication skills
• Lean startup mindset with an enterprise perspective to be able to both scale the technology needed for this business rapidly as well as know how to work cohesively with enterprise technology teams in United Digital Technology
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Master's degree
• Master of Science degree in Computer Science or Master of Business Administration
• Experience in application development, multiple major project delivering of med-large scale projects/programs
• Experience required in multiple technical platforms, operating systems, databases and development languages including but not limited to web, mainframe, Unix and Client Server
• Familiar with working within a multi-disciplined, cross-functional technical organization with matrixes reporting relationship
• Experience in travel industry or contact centers subject area is a significant plus

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