Digital Asset Specialist
Epsilon Expired |
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Chicago, IL, USA |
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Job Description
At Epsilon, we help marketers create human connections that count, everywhere, through digital media that combines award-winning design with impressive real-time data. Our Digital Media Creative team is responsible for visualizing that data, and we’re looking for a Digital Asset Specialist to join our global team made up of near 100 strategists, designers, copywriters, digital producers, creative technologists and operations. You will assist in maintaining the Digital Media Creative DAM to support us to transform data into innovative, big ideas that help individuals connect with brands across the digital landscape.
Core Duties and Responsibilities:
Background:
At Epsilon, we help marketers create human connections that count, everywhere, through digital media that combines award-winning design with impressive real-time data. Our Digital Media Creative team is responsible for visualizing that data, and we’re looking for a Digital Asset Specialist to join our global team made up of near 100 strategists, designers, copywriters, digital producers, creative technologists and operations. You will assist in maintaining the Digital Media Creative DAM to support us to transform data into innovative, big ideas that help individuals connect with brands across the digital landscape.
Core Duties and Responsibilities:
- You will assist our Digital Asset Manager by performing day-to-day Digital Asset Management, including uploading assets, organizing, data entry, and adding metadata.
- You will build internal team relationships with the Creative Operations team; primary relationship and interactions are with our Digital Asset Manager, Traffic Managers, and Project Managers
- You will support the Creative team to facilitate work and ensure there is not a lag in client service or support
- You will identify and escalate issues immediately to our Digital Asset Manager, including file or tool issues, team questions, process issues, purchase requests, missing company folders, etc., in coordination with Traffic Management and Librarian, in time for work to begin
- You will assist our Digital Asset Manager in font and asset purchasing process by monitoring the queue, ensuring proper information is provided to the purchaser in ticket requests, and uploading and tagging purchased assets
- You will be supported along the way by a stellar Creative Operations team and on-going focus on training to help you grow as part of the team.
- You have the ability to effectively work and collaborate globally, across time zones, date lines and traditional routines.
- We’re a fast-evolving company and you can pivot to meet change. Core responsibilities of this job are described above. Job duties may change at any time due to business needs.
Background:
- Familiarity with Adobe Creative suite and customer service
- Attention to detail and organization skills
- Experience with a Mac; Proficient in Excel; Proficient in Office 365, including SharePoint
- Comfortable with databases, data entry and reporting
- Adept at learning and comprehending new technology, apps and software solutions
- Adaptable & flexible with fluctuating circumstances
- Possesses communication & follow-up skills; Must have the ability to communicate promptly, professionally, clearly in person and via written correspondence
- Ability to take direction and accurately follow instructions
- Ability to prioritize and multi-task
- Ability to understand when to escalate and with whom to ensure there is not a lag in client service or support
- Responsive, keeps promises and follows through on commitments