Control vs Usability: Managing The Balance Between User Engagement & User Management

Rob Gray (from Google’s Enterprise division) discusses the trade-off between user control and usability in this Enterprise 2.0 blog guest post:

One of the biggest problems with “systems of control” such as most records management systems, is that they have been designed for records managers, not end users. The end result is that people don’t use them, so you end up with no records to manage. The advent of social media tools and cloud computing offerings mean that it is easier than ever for the end user to just “get things done” by using whatever tool they wish to use, outside of the control of IT.” [Read More]

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