In this article, EI Watch’s Theresa Regli expresses her frustration at the lack of technical knowledge possessed by enterprise content technology users and explains why it is vital for business users to have the bare minimum of technical know-how in order to get the most from these crucial systems.
“When content technology implementations go wrong, it’s often blamed on a gap of understanding on the part of IT as to what the business really needs. Sometimes that’s accurate. But just as often I find a gap of understanding on the part of business users about how content technologies work, what they can accomplish, what’s realistic. Business users sometimes sigh exasperatedly, and might utter a phrase like, “I don’t care how it works, I just want it to work.” This is foolhardy thinking.” [Read More]