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DAM Vendor Selection: The Problem With Spreadsheet Scorecards

by Naresh Sarwan on May 12, 2010

In this article, Theresa Regli of CMSWatch.com makes the observation that using spreadsheets and other mechanical or quantitative methods of evaluating DAM/ECM vendors is often an unsatisfactory method of deciding who to partner with:

“Final selection almost always boils down to “softer” criteria, such as the team the vendor is willing to supply, their experience in your industry, as well as geographic and cultural considerations. These factors are just as important as the technology, despite what the scoring spreadsheets tend to reflect. They also weigh on evaluators very heavily when doing actual scoring. It’s not uncommon to hear phrases from evaluators like “let’s go back and re-jigger the scores for the auditor” or “I’m going to change the score to better reflect the vendor that’s the better fit.” Yep, that’s “science” and “quantitative analysis” for you.” [Read More]

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