In this article, CMS Watch’s Alan Pelz-Sharpe discusses the pros and cons of the professional services offered by many ECM vendors.
“Professional services can mean a lot of different things, and can represent a very substantial part of a software vendors income. These services can range from initial requirements analysis, process design, development, system installation and configuration through to testing and training. Also, vendor profiles here can differ substantially across the different technology segments we cover; our different research streams offer technology-specific advice in that regard.” [Read More]