Fierce Content Management’s Ron Miller interviews EMC’s Mark Lewis, President of the Information Intelligence Group, about the future direction of the company and enterprise content management.
“EMC is moving toward what he is calling “case management.” “I honestly believe the classic ECM has become a capability, like the database has become a capability.” He says in order to extract value from the repository, they needed to develop applications around specific use cases. Lewis says that ECM is moving in the same direction as the rest of the structured applications market. He points to CRM, ERP and so forth and says that broad functionality is available across all of the products, but it’s case-based applications within those broader applications that provide the differentiators among brands. “ [Read More]
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